WATI Team Inbox for WhatsApp Automate WhatsApp Chats

WATI, developed by Clare.AI, is built on the official WhatsApp Business API, ensuring secure and reliable communication. It’s trusted by thousands of businesses around the world for handling multi-agent conversations, automation, and customer engagement.

Instead of sharing one phone, WATI lets your whole team respond to customer messages using a shared WhatsApp Business inbox accessible on Android, iOS, and desktop.

It also integrates with tools like Shopify, HubSpot, Google Sheets, and Zapier, making it a full-fledged CRM (Customer Relationship Management) tool tailored for WhatsApp.

Key Features of WATI – Team Inbox

📨 1. Shared Team Inbox

Manage all WhatsApp conversations in one place. Multiple team members can reply to customers using one number, while avoiding confusion or duplicate responses.

🤖 2. WhatsApp Chat Automation

Automate greetings, FAQs, and follow-ups using chatbots. This helps save time, increase efficiency, and improve customer satisfaction.

💼 3. CRM Integration

Connect WATI with your existing CRM tools to sync customer data, track leads, and personalize responses based on previous interactions.

👥 4. Multi-Agent Collaboration

Assign conversations to specific agents or departments. Managers can track who replied, response times, and conversation history.

📊 5. Analytics & Insights

Get detailed performance reports measure chat volume, response rate, and agent performance to improve your support quality.

🧠 6. Smart Message Templates

Send pre-approved WhatsApp templates for order updates, delivery confirmations, promotions, and support responses.

🧩 7. Integrations & API Access

Integrate with eCommerce platforms, CRMs, and marketing tools using WATI’s open API. Automate repetitive tasks and scale your customer communication.

🔒 8. Secure & Reliable

As an official WhatsApp Business API partner, WATI ensures end-to-end encryption, data privacy, and compliance keeping your business and customers safe.

Why Choose WATI for Your Business?

WATI is more than just a messaging app it’s a complete WhatsApp management system for businesses.

✅ Handle unlimited customers simultaneously
✅ Improve response time and customer satisfaction
✅ Empower teams with shared access
✅ Automate messages for faster service
✅ Reduce the need for multiple WhatsApp devices

From startups to large enterprises, WATI helps businesses communicate smarter, strengthen customer relationships, and boost sales through WhatsApp.